Thank you for shopping at Aboroni. We want to ensure that you have a satisfying and hassle-free shopping experience. Please read our Return & Refund Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.
1. Returns:
We gladly accept returns for items purchased on Aboroni within [X] days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
To initiate a return, please follow these steps:
- Log in to your Aboroni account.
- Go to your order history and select the item(s) you want to return.
- Follow the instructions provided to complete the return process.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
2. Refunds:
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days. Please note that shipping costs are non-refundable.
3. Exchanges:
If you receive a defective or damaged item, we will gladly exchange it for the same item. If the item is out of stock, a refund will be issued.
4. Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to:
- Personal care and beauty products
- Undergarments
- Earrings and other pierced jewelry
5. Return Shipping:
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service for returns to ensure your items reach us safely.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team at [contact@aboroni.com] within [X] days of receiving the product. We will guide you through the return process and arrange for a replacement or refund.
7. Cancellation of Orders:
Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request before the order is dispatched.
Contact Us:
If you have any questions or concerns regarding our Return & Refund Policy, please contact us at [support@aboronibd.com].
Thank you for choosing Aboroni!